Policies

Patch Testing

Patch testing is a legal requirement and we cannot carry out certain treatments without this. Patch tests are required at least 48hr prior to your treatment. 


Cancellation

We understand that life can get in the way at times, but please advise us so we can notify clients on our waiting list. 


We kindly ask that you give 24 hours notice to cancel or rearrange any appointment. Cancellations made less than 24hr notice may result in 50% of the treatment cost being charged. 


Consultation

Consultation forms are required to be filled out prior to our treatments. 

Please let us know of any allergies/ medical conditions - this is for your own safety! 

Covid-19

We will provide a safe environment that complies with the guidelines issued by the government​

Our Salon

  • When entering the salon you will need to scan our QR code for track and trace, please download the NHS COVID-19 app before your appointment

  • Disposable items will be used when necessary.

  • Hand sanitisers are placed throughout the salon.

  • All surfaces will be disinfected and cleaned before and after every client.

  • Tools and equipment will be sterilised and sanitised after every client.

  • Protective screens have been fitted where required throughout salon.

  • Staff will be wearing full PPE at all times including mask, apron and gloves.

  • Protective plastic sheeting has been fitted to our beauty couch for easy cleaning between clients.

  • Treatment times have been extended to allow time between each client for cleaning.

  • We now take card payments. If you still want to pay cash, please bring the correct amount as no change will be given.

  • Drinks will be offered as usual, a bottle of water or tea and coffee will be in disposable cups.


What We Ask of You

  • Please use hand sanitiser provided upon entry.

  • Face masks are mandatory at all times in the salon, please bring one along with you to your appointment unless you are medically exempt (proof is required). Mask’s can be removed for lip/chin waxing and facials.

  • Please keep your belongings to a minimum.

  • Please come alone to your appointment.

  • Please arrive on time to your appointment.

  • Please cancel and rearrange your appointment with as much notice as possible if you or anyone who you live with develop any symptoms of COVID-19

7 DAY GEL WEAR POLICY

We hope that you are pleased with your manicure however; in the event that you do encounter any issues we operate on a 7 day’s repair policy for all gel services. Please report this by email: reception@beleza-beauty.co.uk or by phone: 01482 655345. We are happy to carry out any chip repairs free of charge for the effected nails within this time. After this period, there will be a charge for any repairs.


Please note that your nails are jewels not tools and with this in mind you must take care of them, the level of care you apply to looking after your nails hugely influences how long they will last you.


LATE POLICY

We kindly ask all clients to give me as much notice as possible if you are running late to your appointment.


We understand that sometimes life can get in the way and things may happen causing you to be late, however this has a huge impact on the running of our business and other clients.


Beleza Beauty operates on a 10-minute discretion from your scheduled appointment time. After this time, we're unable to guarantee that we will be able to honour your appointment. Please note in the event of a late arrival, we may not be able to carry out the complete treatment, you will however be charged for the full value of the treatment that was made at time of booking.

 
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©2020 by Alex Chisem.